A: We ship all our products from our warehouse in California. Every order is processed and dispatched from this location. As we expand, we may establish operations on the East Coast. Should this occur, we'll keep you informed through updates on our website and social media.

A: Each of our products has a specific minimum order quantity (MOQ) for wholesale purchases. Generally, this means ordering at least one carton per item. For detailed MOQs on the products you're interested in, please reach out to us. There is no minimum order value overall, so you can order according to your needs as long as the MOQ for each item is met.

A: Placing a reorder is simple! You can reorder by: 1. Submitting an order sheet through our website, detailing the product item numbers and quantities. 2. Emailing us your order details, and we'll process it for you. If you have any questions or need assistance, our team is here to help.

A: Reorders for in-stock items usually take 1-3 business days to process and ship. If an item is out of stock, we'll notify you of the expected lead time based on our restocking schedule. We'll collaborate with you to confirm timing and delivery details. For urgent needs or specific shipping arrangements, please contact our customer service team, and we'll do our best to assist you.

A: Absolutely. Our candles and diffusers are made with plant-based waxes, lead-free cotton wicks, premium fragrance oils, and safe diffuser solvent formulations. All ingredients meet international safety standards (IFRA, CLP, SDS, COA), ensuring a clean and safe experience when used as directed.